Leading fleet management and telematics solutions provider Isotrak Group, has today announced that it has achieved ISO 9001: 2015 certification following the successful merger last year of its Isotrak and Verilocation businesses, and recent acquisition of Alcolock GB.
ISO 9001 is the flagship performance-based accreditation of the International Organisation for Standardisation (ISO) and is the ultimate hallmark of approval for companies who ensure their customers achieve continuously improving product quality and service provision.
Jim Sumner, Isotrak Group Chairman commented: “We are immensely proud of our team in achieving this accreditation, which represents another step forward in the development of Isotrak Group as a market leader in all aspects of business quality and performance. We are known for our outstanding levels of customer service, but this can only be delivered and sustained through quality excellence. This unrelenting focus on customer service and quality has also been further endorsed by our latest Net Promoter Score (NPS) score of 80%.”
In addition, the Isotrak Group has also completed its stage 1 audit for ISO 27001 certification – the international standard that describes best practice for an ISMS (information security management system). In preparation for this the Group has recently upgraded its IT security to Azure, a cloud-based service that ensures multi-level disaster recovery, enabling even higher system availability and security, once again benefiting customers’ business resilience and performance.
Furthermore, the Group is also pushing ahead with its flagship Artificial Intelligence (AI) development to help customers achieve greater efficiency and environmental benefits. Its innovative, high definition data capture and harvesting techniques are revealing significant benefits in customer trials.
Andrew Overton, Group CTO and CEO of Verilocation concluded, “This major investment in next generation technology will again exceed our customers’ expectations. With our best in class product offering, market-leading NPS and breakthrough innovations it is no surprise we are achieving strong double-digit growth in 2018.”